Billing and Collections
City of Orange
P. O. Box 520
Orange TX 77631-0520
Water/sewer and garbage billings are a major function of the Billing/Collection Division. Any questions regarding your utility bill can be directed to Ramie Howlett, Customer Service Manager, at 409.883.1065 or firstname.lastname@example.org.
Late Fees and Cut-Offs
The City of Orange charges a $5.00 late fee and a $20.00 disconnect fee. The City will no longer collect delinquent amounts in the field on cut-off day. The City does not grant two-week payment extensions or payment plans on cut-off day. Contact us at 409.883.1081 or 409.883.1065 for details.
Customers will only be allowed two payment extensions per calendar year. (Effective January 1, 2011).
Utility Billing Direct Deposit
The City of Orange now has direct debit of utility billings. If you are interested in this service, please call 409.883.1081 or 409.883.1065 for information or forms.
|Commercial Users Meters Under 2″||$125.00|
|Commercial Users Meters 2″ & Larger||$250.00|
|Apartment and Multi-Units (per unit to maximum of $375)||$125.00|
Water is billed on the actual amount of usage on a monthly basis. The rate per 1,000 gallons of water is $2.60. In addition to this rate, you are also charged a minimum bill (for meter charge and the first 1,000 gallons of water) based on your meter size. Most residential homes have a ¾” water meter.
|Meter Size||Monthly/Per Meter|
Volume charge = $2.60 for each 1,000 gallons in excess of the minimum bill.
The City of Orange has two rate structures for sewer billings. Class A users are residential users, and Class B users are commercial type users (such as apartments and trailer parks).
Class A: Residential Customers
Residential customers are billed on winter averaging, which is based on the average water used (by customer) for the prior December, January, and February. The winter average for each customer will be adjusted each year prior to October 1. The City of Orange adopted this process in November 1999.
Rates – Minimum Bill = $13.71 + $8.96 per 1,000 gallons (or increments) or usage over 1,000 gallons.
Class B: Commercial Customers
Commercial customers are billed based on actual water usage.
Rates – Minimum Bill = $13.71 + $8.96 per 1,000 gallons of usage over 1,000 gallons
The City of Orange has contracted sanitation services through Waste Management, Inc. Questions or problems may be reported by calling 409.882.0668 or 800.627.7642. The base rate is subject to a fuel surcharge.
|Residential: Once/Week Cart Service||$21.66 monthly plus sales tax|
|Residential: Second Cart||$14.77|
|Commercial: Hand Pick-Up Once/Week Cart Service||$29.87 monthly plus sales tax|
|Commercial: Second Cart||$21.97|