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Bill of Rights

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City of
Orange
Billing /
Collection Division
Water/Sewer
and Garbage Billings
are a major function of the Billing/Collection Division. Any questions regarding
your utility bill can be directed to Ramie Howlett, Customer Service Manager,
telephone 883-1065 or Email to rhowlett@orangetx.org.
Utility
Billing Direct Deposit
The
City of Orange now has direct debit of utility billings. If you are interested in
this service, please call 883-1081 or 883-1065 for information or forms.
| Utility
Deposits |
| Residential Users |
$50.00 |
| Commercial Users |
$75.00 |
| Apartment and Multi-Units (per
unit to maximum of $150) |
$50.00 |
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Water Rates
Water is billed on
the actual amount of usage on a monthly basis. The rate per 1,000 gallons
of water is $1.86.In
addition to this rate, you are also charged a minimum bill (for meter
charge and the first 1,000 gallons of water) based on your meter size.
Most residential homes have a 3/4" water meter. |
| Meter
Size |
Monthly/Per
Meter |
| ¾ |
$
7.82 |
| 1 |
$
9.55 |
| 1
½ |
$
13.80 |
| 2 |
$
18.93 |
| 3 |
$
30.86 |
| 4 |
$
47.92 |
| 6 |
$
90.57 |
| 8 |
$141.75 |
| 10 |
$201.44 |
| 12 |
$269.69 |
Volume charge = $1.86 for each 1,000 gallons in excess of the
minimum bill.
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| Sewer
Rates
The City has two
rate structures for sewer billings. Class A users are residential users.
Class B users are commercial type users. (Apartments and Trailer Parks are
considered Class B users). |
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Class A -
Residential Customers are billed on Winter Averaging. The City of
Orange made the change to winter averaging in November 1999.
Your winter average
is based on the average water used (by customer) for the prior December,
January and February. The winter average for each customer will be
adjusted each year prior to October 1st. Rates
- Minimum Bill = $9.83 +
$6.42 per 1,000 gallons (or increments) of usage
over 1,000 gallons.
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|
Class B - Commercial
Customers are billed for sewer on actual water usage.
Rates - Minimum Bill
= $9.83
+ $6.42 per 1,000 gallons of usage over 1,000 gallons.
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| Sanitation
Rates |
|
The City has
contracted sanitation services through Waste Management, Inc.
Questions or problems may be reported by calling 882-0668, or 1-800-627-7642.
Residential Once/Wk.
Cart Service
$16.90 Monthly + Sales Tax
Residential
2nd Cart
$11.50
Commercial
- Hand Pick Up Twice/Wk. Cart Service $40.40
Monthly + Sales Tax
Commercial 2nd Cart
$35.00 |
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|
Late Fees / Cut
Offs |
| The City Charges a
$5.00 late fee and a $20.00 disconnect fee.
The
City will no longer collect delinquent amounts in the field on cut-off
day.
The
City does grant two-week payment extensions or payment plans prior to
cut-off day. Contact us at 883-1081 or 883-1065 for details. |
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